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Versa 2 stopped tracking my heart rate

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‎07-09-2021 23:17 - last edited on ‎07-10-2021 04:30 by Fitbit Moderator

‎07-09-2021 23:17 - last edited on ‎07-10-2021 04:30 by Fitbit Moderator

Heart rate no longer showing or being displayed on my versa 3 after restarting 

 

Moderator Edit: Clarified subject

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‎07-10-2021 04:31 - edited ‎09-18-2023 05:40

‎07-10-2021 04:31 - edited ‎09-18-2023 05:40

Hi there, @Beejay21. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the restart you performed, I'd recommend trying the following steps to make sure your heart rate is working:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch.
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.


For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-10-2021 04:31 - edited ‎09-18-2023 05:40

‎07-10-2021 04:31 - edited ‎09-18-2023 05:40

Hi there, @Beejay21. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the restart you performed, I'd recommend trying the following steps to make sure your heart rate is working:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch.
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.


For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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