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Versa 2 stopped tracking my heart rate

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‎03-25-2021 18:34 - last edited on ‎03-26-2021 06:49 by Fitbit Moderator

‎03-25-2021 18:34 - last edited on ‎03-26-2021 06:49 by Fitbit Moderator

I’ve read through the forum and tried cleaning and restarting my device. Still nothing. There seems to be quite a few people with similar issues. Was there an update that the Versa 2 didn’t like?

 

 I know my device was working yesterday and I’m 99% confident it was working earlier today. But now I’m not getting a heart rate reading. 

 

 

Moderator Edit: Clarified subject

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‎03-26-2021 06:52 - edited ‎12-15-2023 09:55

‎03-26-2021 06:52 - edited ‎12-15-2023 09:55

Hi there, @TonyDeMasi. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

I'd recommend performing the following steps on your Versa 2:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch.
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more troubleshooting steps, see: What factors can affect my heart-rate reading on my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎03-26-2021 11:23

In response to MarreFitbit

‎03-26-2021 11:23

Hi! Same problem here. Tried all the troubleshooting, including factory reset, and the suggestion above still nothing. Any other ideas?

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‎03-26-2021 13:38 - edited ‎09-12-2023 09:00

In response to Eclare16

‎03-26-2021 13:38 - edited ‎09-12-2023 09:00

Hi there, @Eclare16. Welcome to the Community Forums. Thanks for following the tips and recommendations I've provided above. 

I've seen you got in touch with our Support Team after posting here and they've already helped you with this issue. If you have any further questions, please feel free to contact them back by using the reference number you were provided during your chat. 

Maria | Community Moderator, Fitbit


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