Versa 2 stopped tracking my sleep data

[Liamred]

My recently purchased Fitbit no longer records sleep.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Liamred. Welcome to the Fitbit Community Forums. I'm sorry to hear that your newly Versa 2 stopped tracking your sleep data. I'll do my best to get you back on track. 

I'd recommend trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Bear in mind that if your heart rate is not working, you won't receive sleep stages as they are based on your heart rate readings. For more information, see Why don't I see sleep stages today?

Hope that helps. 

[Dachimom]

I tried doing everything suggested and I am still not getting my heartrate