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Versa 2 stopped tracking my steps correctly

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‎05-03-2021 22:49 - last edited on ‎05-04-2021 06:39 by Fitbit Moderator

‎05-03-2021 22:49 - last edited on ‎05-04-2021 06:39 by Fitbit Moderator

My versa 2 seems to have stopped counting steps correctly. I do the same walk most mornings and previously it has been a 4.5k is walk. Recently I have noticed I can reach the end of my day with only 4k steps, which having done my usual walk, been at work, done the super Market shop and cleaned the house, I know it totally wrong. I have restarted my watch, uninstall the app and rebooted the watch many time. This appears to briefly fix the problem, but within 3-4 days, the problem presents itself again. 

 

Moderator Edit: Clarified subject

 

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‎05-04-2021 06:42 - edited ‎03-18-2024 09:04

‎05-04-2021 06:42 - edited ‎03-18-2024 09:04

Hi there, @Weezej88. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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