Versa 2 stopped vibrating

[oasis_77]

Hi,

This morning I've noticed that my Versa 2 has stopped any vibration. Have had notifications, set an alarm, set the countdown timer and started an exercise but getting no vibration.

I've checked and verified all the settings in the app and on the Versa 2 and tried a reset (lh button for 10 secs) and a full shutdown and restart but still nothing.

Any other ideas?

[MarreFitbit]

@oasis_77 Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. 

It seems like your Versa 2 is either on sleep mode or DND. Have you also checked these settings? When you turn on the do not disturb setting:

• Notifications, goal celebrations, and reminders to move don't cause the watch to vibrate or the screen to turn on.
• You see a do not disturb icon at the top of the screen when you swipe down to see your notifications.

When you turn on the sleep mode setting:

• Notifications don't cause the watch to vibrate or the screen to turn on.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off (on watches that support it).
• Turning your wrist won't cause the watch's screen to turn on.
• You see a sleep mode icon at the top of the screen when you swipe down to see your notifications.

To schedule sleep mode to automatically turn on during certain hours, open the Settings app and tap Sleep Mode > Schedule. Sleep Mode automatically turns off at the time you schedule, even if you manually turned it on.

You can't turn on do not disturb and sleep mode at the same time. For more information, see How do I navigate my Fitbit device? 

If the above doesn't work, please see Why didn't my Fitbit device alert me? 

Hope that helps. 

[oasis_77]

Actually,

Contacted support through live chat. Asked me to factory reset the versa 2 and it wouldn't complete, failed during the update section of the setup.

Have ordered a replacement.

Thanks though!