Versa 2 stopped working after getting wet

[Teenmoult]

Went into the sea with my versa 2 today as it is supposed to be waterproof and the seal went. It now won't work.  Can it be resealed and if so would it work again?

Moderator Edit: Clarified subject

[Guy_]

Hi @Teenmoult - if you didn't try to charge it [and stop immediately if it gets hot if you did] you can try drying in a bag of rice for a week and then see if it will charge and work, but some damage may have been done; mine worked but wouldn't last a day before needing charging.

If it is still under warranty, 1 to 2 years depending on country law, the quickest way to get it replaced is at the shop where you bought it.

[MarreFitbit · Accepted solution]

Hi there, @Teenmoult. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. @Guy_ Thanks for your help!

Please note Versa 2 is water-ressistant to 50 meters. However, water resistance may diminish over time and can be negatively impacted by any of the following:

• Dropping the device.
• Exposing the device to soaps, shampoos, conditioners, perfume, insect repellent, lotions, or sunscreen.
• Exposing the device to high-velocity water (for example, during water sports).

If your watch got wet, it’s important to take it off and dry it well before putting it back on. If your watch has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser (like Cetaphil) and dry it with a lint free-cloth. Be sure to follow our Wear and Care instructions to keep your device clean.

If your watch is still not responding after taking the above into consideration, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope that helps.