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Versa 2 stopped working altogether

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‎10-11-2021 16:53 - last edited on ‎10-12-2021 04:10 by Fitbit Moderator

‎10-11-2021 16:53 - last edited on ‎10-12-2021 04:10 by Fitbit Moderator

My Fitbit Versa 2 My timer & all other apps stopped working. Only my steps are working.

 

Moderator Edit: Clarified subject

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‎10-12-2021 04:15 - edited ‎08-19-2023 06:30

‎10-12-2021 04:15 - edited ‎08-19-2023 06:30

Hi there, @8kim8. Welcome to the Community Forums. 

To better assist you with this, would you mind giving me more details of your Versa 2's behavior? Is it only tracking and syncing your steps? Is your Versa 2 syncing to your Fitbit app? Are you getting any error message either on the Fitbit app or Versa 2 itself? 

If you experience any of the following issues and you've checked your settings, restart your device:

  • Won't sync
  • Won't respond to taps, swipes, or button press
  • Won't track steps or other data
  • Won't show notifications or reminders

Restarting your device turns it off and on without deleting any activity data. For more information, see How do I restart my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-12-2021 04:15 - edited ‎08-19-2023 06:30

‎10-12-2021 04:15 - edited ‎08-19-2023 06:30

Hi there, @8kim8. Welcome to the Community Forums. 

To better assist you with this, would you mind giving me more details of your Versa 2's behavior? Is it only tracking and syncing your steps? Is your Versa 2 syncing to your Fitbit app? Are you getting any error message either on the Fitbit app or Versa 2 itself? 

If you experience any of the following issues and you've checked your settings, restart your device:

  • Won't sync
  • Won't respond to taps, swipes, or button press
  • Won't track steps or other data
  • Won't show notifications or reminders

Restarting your device turns it off and on without deleting any activity data. For more information, see How do I restart my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes