06-16-2022 07:44 - last edited on 06-16-2022 08:06 by MarreFitbit
06-16-2022 07:44 - last edited on 06-16-2022 08:06 by MarreFitbit
Help! My versa 3 is only 2 years old! It no longer registers heart rate, sleep time, or steps! I have to sync it DAILY which I've not ever had to do prior to a few weeks ago! What is going on??
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
06-16-2022 08:10 - edited 11-16-2023 02:57
06-16-2022 08:10 - edited 11-16-2023 02:57
Hi there, @Tschum2010. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from.
Regarding the syncing difficulties, I was wondering if you changed your phone recently? May I know the model of your mobile phone? Please make sure it meets the requirements listed here. In the meantime, please see Why won't my Fitbit device sync?
As for the sleep and heart rate that both go in hand, I suggest trying to reset the heart rate monitor by following the steps below:
Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device?
Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?
With that in mind, I recommend considering the following in order to get sleep stages:
For more information, see What should I know about Fitbit sleep stages?
I've moved your post to the Other Versa Smartwatches board for organization purposes.
Hope this helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
06-16-2022 08:10 - edited 11-16-2023 02:57
06-16-2022 08:10 - edited 11-16-2023 02:57
Hi there, @Tschum2010. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from.
Regarding the syncing difficulties, I was wondering if you changed your phone recently? May I know the model of your mobile phone? Please make sure it meets the requirements listed here. In the meantime, please see Why won't my Fitbit device sync?
As for the sleep and heart rate that both go in hand, I suggest trying to reset the heart rate monitor by following the steps below:
Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device?
Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?
With that in mind, I recommend considering the following in order to get sleep stages:
For more information, see What should I know about Fitbit sleep stages?
I've moved your post to the Other Versa Smartwatches board for organization purposes.
Hope this helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...