Versa 2 stopped working overnight

[Paulshock]

My Fitbit is only 2 years old and stopped working overnight. Has anyone had this issue?

Moderator Edit: updated subject for clarity.

[Odyssey13]

Hi @Paulshock everyone's time frame is different and it depends on which device. Which Fitbit do you have?

[Paulshock]

Versa 2

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[Odyssey13]

Warranty is one year USA and two years in some European countries. I've moved your post to the Versa area.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Paulshock]

I chatted with them twice yesterday and was told it was out of warranty. I’m surprised a device that’s only 2 years old, stops working!

[Odyssey13]

@Paulshock there are some Fitbits that have lasted over seven years and there are some that only made it to two years. I guess you've tried rebooting the Versa a few times, which is about all we can do on our own. Sorry this happened to you.

[AlbertPark]

Out of interest, does it still record steps (mine does) but not the HR?