Versa 2 stopped working yet again

[CarolynPH]

My Versa 2 has broken again only 17 months after they're placed my previous broken one. The screen is frozen and no longer swipes. I've tried restarts, disconnecting from my phone and nothing works. I got in touch with support and they tried a forced factory reset but it wouldn't do it. Essentially nothing works.

Sadly they are refusing to offer any solution other than I buy a new fitbit... really disappointed in this product it breaks easily within the 2 year guarantee that came with it. Sadly the replacement watch face isn't covered for another 2 years like the original was so time to look for a more reliable brand as clearly FitBits aren't "fit" for purpose.

I've seen lots of similar posts on here which confirms this is a poorly made product.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @CarolynPH. Welcome to the Fitbit Community Forums. It's sad to hear that your Versa 2 replacement has stopped working, I understand where your concern is coming from as this is your second Fitbit device. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

Even though I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case. 

[CarolynPH]

Clearly fitbit watches are not made to last given my experience and the dozens of customers I've seen on here complaining about exactly the same thing!