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Versa 2 won't sync

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‎12-15-2023 14:32 - last edited on ‎12-16-2023 03:03 by Fitbit Moderator

‎12-15-2023 14:32 - last edited on ‎12-16-2023 03:03 by Fitbit Moderator

Versa 2 won't sync

Moderator Edit: Clarified subject

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‎12-15-2023 19:28

‎12-15-2023 19:28

Hi @Andreacowin - if your watch is charged and working the new V4 Fitbit App has known problems with syncing, try first holding the watch button for 10 seconds till it vibrates and the logo appears and wait for it to start and then sync. A phone restart may also be necessary.

Author | ch, passion for improvement.

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‎12-16-2023 03:05

In response to Guy_

‎12-16-2023 03:05

Hi there, @Andreacowin. Welcome to the Fitbit Community Forums. It's sad to hear that your Versa 2 is not syncing. We'll do our best to help you with this. 

If you continue having syncing difficulties despite trying the steps suggested by @Guy_, please see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


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