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Versa 2 stopped working

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‎08-15-2022 07:13 - last edited on ‎08-15-2022 09:19 by Fitbit Moderator

‎08-15-2022 07:13 - last edited on ‎08-15-2022 09:19 by Fitbit Moderator

My versa 2 was working until it stopped syncing  and i get a red x and a grey fitbit icon

 

 

Moderator Edit: Clarified subject

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‎08-15-2022 09:21 - edited ‎03-22-2024 16:19

‎08-15-2022 09:21 - edited ‎03-22-2024 16:19

Hi there, @Nikky1983. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming. 

I've seen you contacted our Support Team before posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎08-16-2022 09:41

In response to MarreFitbit

‎08-16-2022 09:41

Yes, Im on vacation. I did get it figured out after 😊 . Thanks so much!

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‎08-18-2022 17:05 - edited ‎11-16-2023 11:28

In response to Nikky1983

‎08-18-2022 17:05 - edited ‎11-16-2023 11:28

@Nikky1983 Anytime! I'm glad to hear you managed to solve the issue. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎08-19-2022 08:52

In response to MarreFitbit

‎08-19-2022 08:52

Hi please can you help?

I have had my Fitbit Versa 2 for just under 2 years and today it has just stopped working

 

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‎08-19-2022 13:28

In response to SunsetRunner

‎08-19-2022 13:28

Following......  I recently rebooted and chose factory settings.  I just checked all settings and it is not tracking steps

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