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Versa 2 stopped working

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‎07-20-2020 19:15 - last edited on ‎07-24-2020 18:01 by Fitbit Moderator

‎07-20-2020 19:15 - last edited on ‎07-24-2020 18:01 by Fitbit Moderator

I have been purchasing fitbit for many years and prior to my last year I would have said I trust this company. That has changed. I purchased 3 Versa watches one for my Husband, myself, and Daughter all of them died. One was replaced under warranty and then it died literally 95 days after I received. I was told tough and who cares deal with it. My daughters same thing happened a lot of BS excuses but no resolution. Last straw was this one and it was replaced by a Versa 2 (because the original was not there to warranty not because it was better for me) oh let me also put in there I was assured this would be much better and not have a issue. I know have another paperweight and after troubleshooting myself I begrudgingly reached out to tech support and no help again. This time was even worse experience even after trying to verify this means you do not stand behind your product I just get a "You will get a survey and will appreciate your positive feedback on this experience." Are you kidding me? Really positive interaction? Oh and then got disconnected on chat. I imagine I was speaking with a vendor as no connection or rapport built. I know that even if you respond to this post it will have some sort of BS excuse but I felt I needed to put the word out there.

 

Moderator Edit: Word choice

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‎07-24-2020 18:46

‎07-24-2020 18:46

Hi @Crazymomma72289. Welcome to the forums.

 

Thanks for taking the time to share your thoughts about yours and your family members Versa watches. I understand your point of view about the issues experienced with those watches. Our team strives to work on our devices, services and overall environment based on the comments posted in the forums. I'm sorry that you and your family members went through this situation, and please know that your feedback won't go unnoticed as it'll helps us to continue working to improve the Fitbit experience.

 

If you have more questions, please know hesitate to let me know.

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