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Versa 2 stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-30-2021 01:00 - last edited on ‎03-30-2021 13:14 by Fitbit Moderator

‎03-30-2021 01:00 - last edited on ‎03-30-2021 13:14 by Fitbit Moderator

I received a Versa 2 as a Christmas present & now it doesn't work.  I've tried the recommended reboot, but that hasn't helped.  Does this mean that the battery has run out?  If so, how do I go about getting a replacement one?  I don't want to replace the device, as it was a gift & the devices aren't cheap.

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎03-30-2021 11:25

‎03-30-2021 11:25

Sounds more like its not charging.

Have a look at the suggestion posted here

 

Author | ch, passion for improvement.

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‎04-01-2021 17:38

In response to Guy_

‎04-01-2021 17:38

Welcome to the Fitbit Community, @andiek123. It's nice to see you around and thank you for help, @Guy_.

 

@andiek123 Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling. I was able to see that you have already contacted our Support team, please continue working with them. I know they will be glad to help you out and provide you a solution.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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