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Versa 2 stopped working

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‎06-01-2021 16:00 - last edited on ‎06-03-2021 11:48 by Fitbit Moderator

‎06-01-2021 16:00 - last edited on ‎06-03-2021 11:48 by Fitbit Moderator

I am very disappointed with the support I have received from Fitbit support regarding my Versa 2 watch not operating. There was a fault before with this watch and it was replaced. Fitbit have informed that as it has been replaced before they are unable to process a new replacement for this watch even though it is still under warranty.  This is appalling.  The issue was the device was locked to the phone as well as the touch not working on watch.  I followed the instructions, changed the PIN but the touch button on the would not operate.  I have sent pictures, a short video to confirm all this to the warranty division after having being told with customer support they could not assist and to speak to warranty.  I have started my experience with Fitbit in May 2018 with a  Fitbit Charge 2, (this became faulty) - this was replaced to HR2 as the model I ordered was no longer sold. I then had two faults on the HR2, this was replaced.  I then upgraded to a Versa 2 and I had one fault, this was replaced. I have now had another fault and this is not being replaced.  It is definitely time to move to Garmin or Apple.

 

 

Moderator Edit: Clarified subject

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‎06-03-2021 11:57

‎06-03-2021 11:57

Hi there, @6NBS4J. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking into consideration your comments and sentiments with regards to our products and services.

 

It seems that you managed to set up and sync your Versa 2 again as per your last email with our team. However, if you still need help, please feel free to update your support ticket so they can continue assisting you. 

 

Have a nice day. 

Maria | Community Moderator, Fitbit


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‎08-07-2021 00:56

In response to MarreFitbit

‎08-07-2021 00:56

Hi Marre I am extremely dissatisfied with response I have received from support. I want my watch to work after a software upgrade and they are telling me I am not entitled to a replacement as I have had one before. I did not ask for a replacement. I just want my watch after the software update I did.. please can someone assist here?????

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