help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-28-2021 19:21 - last edited on ‎09-28-2021 19:45 by Fitbit Moderator

‎09-28-2021 19:21 - last edited on ‎09-28-2021 19:45 by Fitbit Moderator

Yesterday I noticed my Versa was going through different screens on its own and selecting apps, basically looked like it was scrolling through stuff without me touching it and then the screen went blank. I tried charging it last night and nothing changed. I tried resetting today and again nothing. I looked in my Fitbit app and it said the battery is dead so I am charging it again. How can I get this working again?! I was really struggling today at work without it since I was expecting phone calls from the hospital but can't have my phone on me, so I use my watch to see who is calling.

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
1 REPLY 1

‎09-28-2021 19:44 - edited ‎09-28-2021 19:45

‎09-28-2021 19:44 - edited ‎09-28-2021 19:45

Welcome to the Fitbit Community, @Bbraswell.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

In addition to the restart, you can find some other troubleshooting steps in this article.

 

Whether you've followed the instructions shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes