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Versa 2 stopped working

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‎12-20-2021 00:21 - last edited on ‎12-20-2021 04:10 by Fitbit Moderator

‎12-20-2021 00:21 - last edited on ‎12-20-2021 04:10 by Fitbit Moderator

Keeps vibrating switching off and off , draining battery, sleep not showing ??

Have logged in and out, firmware is up to date ? Is it time to switch to an Apple Watch ?

 

Moderator Edit: Clarified subject

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‎12-20-2021 02:42

‎12-20-2021 02:42

Hi @Lorraineg4246 - the clock face could have developed a fault [due to a watch issue or an updated version of the clock face, done in background].

 

If you can sync and change the clock face, have a go.

Also if you can get to Settings on the watch, go to About and do Shutdown, wait 10 seconds and place on the charger to restart it and charge it.

 

You can always contact Fitbit Support directly. They may be able to help you more.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

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‎12-20-2021 02:42

‎12-20-2021 02:42

Hi @Lorraineg4246 - the clock face could have developed a fault [due to a watch issue or an updated version of the clock face, done in background].

 

If you can sync and change the clock face, have a go.

Also if you can get to Settings on the watch, go to About and do Shutdown, wait 10 seconds and place on the charger to restart it and charge it.

 

You can always contact Fitbit Support directly. They may be able to help you more.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

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