Versa 2 stopped working

[Bywayz]

My beloved Versa 2 was acquired after a hip replacement and recommendation from my doctor to "walk, walk and then walk some more."  Well I hit 9,000 miles in less than 3 years and feel incredibly well.  But on Sunday, my Versa 2 went into distress, failing to sync with my phone and not charging.  Did the 10-second reboot several times, and it started charging but synching was only occasional,  Now it has recharged but the screen npw has a wierd bright blueish/white vertical light on its right edge, and the light drains the battery pretty rapidly.  What other reboots are possible?  Can I reset to factory settings -- and how would I do that?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Bywayz. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[Bywayz]

Chatted with Fitbit support person Johana, who was great.  But unfortunately, no solutions to the problems could be found.  

weird white vertical line appeared and sped draining of the battery.  Tried reboot with the phone but that failed.  Tried reboot with app, but watch will not connect nd synch to phone -- phone "sees" it, and tries to connect, but fails.  Case escalated for a call-back, but instead got a email with a discount code.  Goal was to restore the unit so I could pass it along to family member.  Unfortunately, coupon does not apply to some potentially attractive models or fails to discount below prices available at retail stores like Costco.  Result:  I bought a new Versa 4, happy with that one, but still have a unusable Versa 2 (with lots of extra bands that don't work on Versa 4s).