help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-25-2023 11:59 - last edited on ‎06-27-2023 07:56 by Fitbit Moderator

‎06-25-2023 11:59 - last edited on ‎06-27-2023 07:56 by Fitbit Moderator

I couldn’t do anything by touching the screen. I followed advice to reboot and sync, turn off/on, and it is still not working. It does somehow pic up my text messages. This is the second one that has died.

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-25-2023 21:07

‎06-25-2023 21:07

Hi @trishflan - an inoperable touch screen is often related to internal damage, possibly from moisture accumulating inside.

You can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

Author | ch, passion for improvement.

Best Answer
0 Votes