Versa 2 stuck on Fitbit Logo

[Glasfryn71]

My versa 2 screen has gone dim. It wont sync with phone and all that's on screen is fitbit logo and its scrolls fast through the set up languages....cant do anything with it..only had it two weeks !

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Glasfryn71, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. Based on the information that was shared in your post, it seems that your Versa 2 was unexpectedly unpaired from your account and this is why you're seeing the Fitbit logo with the scrolling languages prompting you to initiate the setup process. That said, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

Keep me posted.

[Glasfryn71]

Same situation....reset.entered 4 digit as asked...now cant update tracker ...Fitbit back on same screen as original problem..fit bit logo ..loads of setup messgeson dim screen in different languages absolute waste of time . Only 4 weeks old..not happy ..I want a relacement

[Glasfryn71 · Accepted solution]

Ignore the above !!! 3rd attempt and its reinstalled ! All god working fine . Tanks for help