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Versa 2 stuck on Fitbit Logo

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‎07-15-2021 11:20 - last edited on ‎07-15-2021 12:47 by Fitbit Moderator

‎07-15-2021 11:20 - last edited on ‎07-15-2021 12:47 by Fitbit Moderator

My Versa 2 is stuck on the Fitbit Logo.  

 

I have tried holding down for 2 seconds, 10 seconds, and 40 seconds. 

 

I purchased a new charger to make sure it was charging correctly.

 

It just keeps showing the Fitbit logo and nothing else. 

 

I can no longer see it on my app.  It says it cannot find it.

 

Any idea what to do?

 

Moderator Edit: Clarified subject

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‎07-15-2021 12:49 - edited ‎10-22-2023 03:55

‎07-15-2021 12:49 - edited ‎10-22-2023 03:55

Hi there, @Eamon202. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

If you haven't done so yet, please try the following steps:

  • Remove your Versa 2 from your Fitbit account and from your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-15-2021 12:49 - edited ‎10-22-2023 03:55

‎07-15-2021 12:49 - edited ‎10-22-2023 03:55

Hi there, @Eamon202. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

If you haven't done so yet, please try the following steps:

  • Remove your Versa 2 from your Fitbit account and from your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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