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Versa 2 stuck on Fitbit Logo

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‎10-09-2021 02:30 - last edited on ‎10-09-2021 04:44 by Fitbit Moderator

‎10-09-2021 02:30 - last edited on ‎10-09-2021 04:44 by Fitbit Moderator

My versa screen is only displaying the Fitbit logo (flashing on/off)slowly,my device won’t charge and when I try to restart a fine white line briefly appears in the middle of the screen then nothing until the logo appears again 

 

Moderator Edit: Clarified subject

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‎10-09-2021 04:45 - edited ‎08-19-2023 06:35

‎10-09-2021 04:45 - edited ‎08-19-2023 06:35

Hi there, @MaggiieB. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

If you haven't done so yet, please follow the steps below:

  • Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.


If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

I've moved your post to the Other Versa Smartwatches board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-09-2021 04:45 - edited ‎08-19-2023 06:35

‎10-09-2021 04:45 - edited ‎08-19-2023 06:35

Hi there, @MaggiieB. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

If you haven't done so yet, please follow the steps below:

  • Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.


If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

I've moved your post to the Other Versa Smartwatches board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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