Versa 2 stuck on Fitbit Logo

[Wilson1776]

Hi, the last couple of days my versa 2 screen has been having issues. It started by randomly scrolling through the different screens without me touching it, so after looking on here I changed my watch face which seemed to have rectified the issue. However, it has now overnight switched to the Fitbit logo screen and won’t move from it. I’ve tried the reboot with the side button etc and tried putting it on charge and resyncing but none of this has worked.

Is this fixable or is this the end of my versa 2? it’s less than 2 years old and I may have been naive to expect it to last longer.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Wilson1776. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

In addition to the steps you've tried, please follow the steps below:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device?