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Versa 2 stuck on Fitbit Logo

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‎01-10-2022 10:43 - last edited on ‎01-10-2022 11:11 by Fitbit Moderator

‎01-10-2022 10:43 - last edited on ‎01-10-2022 11:11 by Fitbit Moderator

My versa 2 is stuck on logo screen, I have read past forums and tried re setting turning off Bluetooth etc and nothing. I have tried charging it also with no luck 

 

Moderator Edit: Clarified subject

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‎01-10-2022 11:12 - edited ‎07-21-2023 03:30

‎01-10-2022 11:12 - edited ‎07-21-2023 03:30

Hi there, @Dee236. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to what you've done, please follow the steps below:

  • Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-10-2022 11:12 - edited ‎07-21-2023 03:30

‎01-10-2022 11:12 - edited ‎07-21-2023 03:30

Hi there, @Dee236. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to what you've done, please follow the steps below:

  • Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes