Versa 2 stuck on Fitbit Logo

[Aayush236]

I reset my versa 2 because it was not able to transfer music but when I set it up again, the screen froze and all I can see is the company logo in white and battery. I can't do anything and even after pressing the button it isn't turning off. This is going on since the last 30 minutes.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Aayush236. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.
  
  

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having issues while transferring music after the setup, please see Why can't I download music and podcasts to my Fitbit watch?