Versa 2 stuck on Fitbit Logo

[Caverbob]

The Versa 2 is synced but the watch face just has the fitbit logo, and can't swipe. No watch face or anything, just the logo.

Moderator Edit: Clarified subject

[SunsetRunner]

Can you try changing the watch face as long as it is communicating with the app?

Also, some had luck letting the battery completely drain when it is in this state, then charging it and changing the watch face.

Good luck!

[MarreFitbit · Accepted solution]

Hi there, @Caverbob. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. @SunsetRunner Thanks for your help!

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.
  
  

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?