Versa 2 stuck on Fitbit Logo

[Rikpa]

It was giving the wrong time. Tried to reset and it has been stuck on the Logo. Tried changing clock face on the app and doesn't connect with Versa. Turned Bluetooth off and on, closed/opened app. Nothing is working!! HELP!!!!!!!

Moderator Edit: Clarified subject

[MRSPTM]

Mines doings the same thing…very frustrating 

[MarreFitbit · Accepted solution]

Hi there, @Rikpa. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. @MRSPTM Welcome on board! I understand how you must be feeling. 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having issues updating your Fitbit device, see Why can't I update my Fitbit device?