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Versa 2 stuck on Fitbit Logo

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‎10-08-2020 13:06 - last edited on ‎10-09-2020 12:20 by Fitbit Moderator

‎10-08-2020 13:06 - last edited on ‎10-09-2020 12:20 by Fitbit Moderator

Versa 2 is frozen on Logo screen.  Tried to force restart.  It turns off then comes back to the logo screen.  

Tried unpairing and repairing with app but the app does not recognize the Versa 2

 

Moderator Edit: Clarified subject

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‎10-09-2020 12:28 - edited ‎10-11-2023 03:48

‎10-09-2020 12:28 - edited ‎10-11-2023 03:48

Hi there @stlakes, welcome to the Community Forums. I'm sorry to hear that your Versa 2 is stuck on Fitbit Logo, I understand where your concern is coming from and how you must be feeling. Thanks for already trying to solve the issue, I'll be glad to continue to help you.

As per the Fitbit logo on the watch's screen, It seems that your Versa 2 is asking you to pair it again, so I'd suggest doing the following:

  • Unpair your Versa 2 from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-09-2020 12:28 - edited ‎10-11-2023 03:48

‎10-09-2020 12:28 - edited ‎10-11-2023 03:48

Hi there @stlakes, welcome to the Community Forums. I'm sorry to hear that your Versa 2 is stuck on Fitbit Logo, I understand where your concern is coming from and how you must be feeling. Thanks for already trying to solve the issue, I'll be glad to continue to help you.

As per the Fitbit logo on the watch's screen, It seems that your Versa 2 is asking you to pair it again, so I'd suggest doing the following:

  • Unpair your Versa 2 from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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