Versa screen went blank

[alliegurl28]

My husband’s versa just went off yesterday he thought the battery was dead put it on the charger all night got up this morning and still a black screen. I did the reset where you hold all three buttons and the Fitbit logo comes on but nothing after that. Any thoughts on how to fix it?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @alliegurl28, thanks for stopping by in the Community Forums. I'm sorry to hear about your husband's Versa. Thanks for the details provided in your post and for taking the time to fix the blank screen prior to posting here. I'll be glad to continue to help you.

While reading your post I was wondering if your husband's Versa vibrates when you connect it to the charger? If it doesn't, please try the recommendations below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, I'd suggest performing a restart by following the steps below: 

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.