Versa 2 stuck on Fitbit Logo

[Barna03]

My fitbit versa 2 is only showing the dotted fitbit logo in color grey. Tried restarting it. Goes right back to the same screen. Pressing the button and swiping the screen does nothing. Tried re-downloading the versa 2 on the phone as well. Did nothing.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Barna03, welcome to the Community Forums. I'm sorry to hear that your Versa 2 is stuck on the Fitbit Logo, I understand where your concern is coming from. Thanks for the details provided in your post and for trying to solve the issue prior to posting here, I'll be glad to continue helping you.

Note that the Fitbit Logo you're now receiving on your watch's screen usually appears when you've performed a factory reset without first unpairing the watch from the phone's Bluetooth settings. As per the description of your post it looks like you only unpaired your Versa 2 from the Fitbit app but not from the phone's Bluetooth settings. 

That being said, please try the steps below:

• Remove your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device?