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Versa 2 stuck on Fitbit Logo

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‎12-08-2020 05:34 - last edited on ‎12-08-2020 08:59 by Fitbit Moderator

‎12-08-2020 05:34 - last edited on ‎12-08-2020 08:59 by Fitbit Moderator

My Versa 2 is totally blocked. The fitbit logo appears on the screen and it doesn't turn off or restarts. It doesn't sync either with my android phone.

 

What can I do?

 

Moderator Edit: Clarified subject

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‎12-08-2020 09:03 - edited ‎10-08-2023 04:36

‎12-08-2020 09:03 - edited ‎10-08-2023 04:36

Hi there @MBViana, welcome to the Community Forums. Thanks for already troubleshooting your Versa 2. 

It seems that your watch is asking you to pair it to your Fitbit app again. As per the description of your post it looks like you've unpaired the Versa 2 only from the Fitbit app but not from the phone's Bluetooth settings. Note that the Fitbit logo usually appears when you've performed a factory reset without first unpairing the watch from the phone's Bluetooth settings. 

That being said, please try the steps below:

  • Remove your Versa 2 from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-08-2020 09:03 - edited ‎10-08-2023 04:36

‎12-08-2020 09:03 - edited ‎10-08-2023 04:36

Hi there @MBViana, welcome to the Community Forums. Thanks for already troubleshooting your Versa 2. 

It seems that your watch is asking you to pair it to your Fitbit app again. As per the description of your post it looks like you've unpaired the Versa 2 only from the Fitbit app but not from the phone's Bluetooth settings. Note that the Fitbit logo usually appears when you've performed a factory reset without first unpairing the watch from the phone's Bluetooth settings. 

That being said, please try the steps below:

  • Remove your Versa 2 from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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