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Versa 2 stuck on Fitbit Logo

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‎12-10-2020 06:25 - last edited on ‎12-18-2020 05:32 by Fitbit Moderator

‎12-10-2020 06:25 - last edited on ‎12-18-2020 05:32 by Fitbit Moderator

Hi there - I’ve had my Fitbit versa2 for about 4 months. The screen was black and wasn’t working properly, so I hard restart it per recommendation in this forum, but now it’s stuck on the Fitbit logo screen and won’t fully reboot. I’ve tried hard rebooting again to the same outcome. Help please! 

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎12-10-2020 06:28

‎12-10-2020 06:28

Hi @Rachel1129 

Welcome to the forum. I'm sorry to hear you are having a problem with your Versa 2. Please try putting it back on the charger and leaving it there for 30 or so minutes, then try giving it another restart. If that doesn't do the trick, then the next step will be to engage customer service. Fingers crossed.

Marci | Bellevue, WA
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‎12-10-2020 07:19

In response to MarciM

‎12-10-2020 07:19

Hi @MarciM 

 

Thanks for the suggestion! Sadly to no avail, it didn't work. Still have the FitBit logo on screen without any other activity.

 

Thanks!

Rachel

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‎12-10-2020 07:22

In response to Rachel1129

‎12-10-2020 07:22

Hi @Rachel1129 

Sorry to hear that didn't fix the issue. Your next step is to contact customer service HERE. Hopefully they can work some magic. 

Marci | Bellevue, WA
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