Versa Lite stopped responding

[Rachelgrace1]

My versa lite is less than a year old but has suddenly stopped working. I’ve noticed this is a common problem on here but don’t see any of the issues being solved ? 

Moderator Edit: Clarified subject

[Rich_Laue]

When you say "not responding" what do you mean? In what way is it not responding @Rachelgrace1 

[MarreFitbit]

Hi there @Rachelgrace1, welcome on board. 

So we can offer the assistance you need, would you mind responding to @Rich_Laue's question?

While we wait for your response, if you're experiencing any of the following issues and you've checked your settings, restart your device:

• Won't sync
• Won't respond to taps, swipes, or button press
• Won't track steps or other data
• Won't show notifications or reminders

To restart your Versa Lite, please:

1. Hold the back button for 10 seconds.
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

Looking forward to your response. 

[Rachelgrace1]

it’ won’t turn on . I’ve tried resetting it and it’s not the charger as my daughters Fitbit chargers fine .

[MarreFitbit]

Hello there @Rachelgrace1, thanks for the update and for the steps you tried. 

Did you feel any sort of vibration on your Versa Lite during the restart process? If you didn't, please try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

Looking forward to your response. 

[Rachelgrace1]

Tried all of that but still nothing ! It’s just dead ! No vibration 

[MarreFitbit]

Hi @Rachelgrace1, I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.