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Versa 2 stuck on Fitbit Logo

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‎02-17-2021 14:45 - last edited on ‎02-18-2021 05:43 by Fitbit Moderator

‎02-17-2021 14:45 - last edited on ‎02-18-2021 05:43 by Fitbit Moderator

My versa 2 just **ahem** down and will not start. The logo is come and go. Bit do not start.

 

Moderator Edit: Clarified subject

 

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‎02-18-2021 05:45 - edited ‎09-07-2023 07:09

‎02-18-2021 05:45 - edited ‎09-07-2023 07:09

Hi there @Mev23, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2. I understand how you must be feeling.

Please try the following steps to solve this issue:

  • Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 2 again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-18-2021 05:45 - edited ‎09-07-2023 07:09

‎02-18-2021 05:45 - edited ‎09-07-2023 07:09

Hi there @Mev23, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2. I understand how you must be feeling.

Please try the following steps to solve this issue:

  • Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 2 again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes