Versa 2 stuck on Fitbit Logo

[Rwobadia]

My versa 2 keep showing the fitbit logo for 5 seconds then turns black than back again. I have tried pressing the side button with no luck

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Rwobadia. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the step you've performed so far, please try the following:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[Rwobadia]

Unfortunately that didnt work either 

[MarreFitbit]

@Rwobadia Thanks for following the suggestions I've provided above. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.