Versa 2 stuck on Fitbit Logo

[vrushalisamant]

Versa 2 is just stuck on Fitbit logo and that’s the only thing I see in Display.

Steps Tried:

Tried to Restart Fitbit

Tried to pair it again - but it’s not allowing me to pair the same device again 

Tried to change the watch face but it says the device is not connected 

called support multiple times they suggest the same steps and then disconnect the call

can someone help here?

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @vrushalisamant.  

Thank you for all the details that you've provided regarding the problem that you've been experiencing with your Versa 2 watch and the troubleshooting steps that you already tried. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. In this case, they will let you know how to proceed. 

Have a great day. 

[Cathiejade]

Mine is doing the same thing please help

[MikeB-Runner]

Having the same issue - help please

[Wookiemd]

It looks like multiple people are having this problem.  Perhaps you should get customer service or tech support to give you options to post? Rather than saying they will reach out to original poster directly.  

[FR7]

Had the same issue this week while sleeping. Kept seeing the logo while waking up in the middle of the night. By the time I got up in the morning, the battery was dead and won’t charge whatsoever.  My Versa 2 is completely dead!  Now what? Do I switch to an Apple Watch? Thanks in advance!

[DavideFitbit]

Hi, thank you for your replies, and welcome to the new users in the Community, @Cathiejade @MikeB-Runner @Wookiemd @FR7. 

Before considering other options, make sure that you've tried the the restart procedure described in this article, this has been useful for other users experiencing something similar. In addition, you can try to remove the watch from your account and then set it up as a new device. 

If you already tried the steps mentioned earlier and you continue to experience the same inconvenience, I recommend that you get in touch with the Customer Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.