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Versa 2 stuck on Fitbit Logo

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‎03-02-2022 09:32 - last edited on ‎03-03-2022 12:33 by Fitbit Moderator

‎03-02-2022 09:32 - last edited on ‎03-03-2022 12:33 by Fitbit Moderator

The device gets stuck on the logo then switches off/screen goes dark then the logo appears again. Consistently going on and off the logo and not letting me do a hard reset.

 

Moderator Edit: Clarified subject

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‎03-03-2022 12:34 - edited ‎06-22-2024 07:28

‎03-03-2022 12:34 - edited ‎06-22-2024 07:28

Hi there, @Thele101. Welcome to the Community Forums.

To solve this issue, please try the steps below:

  • Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-03-2022 12:34 - edited ‎06-22-2024 07:28

‎03-03-2022 12:34 - edited ‎06-22-2024 07:28

Hi there, @Thele101. Welcome to the Community Forums.

To solve this issue, please try the steps below:

  • Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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