Versa 2 stuck on Fitbit Logo

[Loski1610]

Versa 2 is stuck in an endless loop. Fitbit logo displays on screen, then the screen goes black and repeats itself. Anyone having the same issue or know a fix. App has been uninstalled, phone reset with button, currently unable to pair with Bluetooth when setting up a new device. 

Moderator Edit: Clarified subject

[Shaun101010]

Having the same issue and I can’t factory reset!  Hoping someone will be able to help! 

[MarreFitbit]

Hi there, @Loski1610 @Shaun101010. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 watches before reaching out. I understand where your concern is coming from. 

I've seen you both contacted our Support Team after posting here to get assistance for this matter. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back. 

Have a nice day. 

[MikoTa]

I was having the same issues. I got it to come back on for 1 day and after that it died completely. 😢

[MarreFitbit]

Hi there, @MikoTa. Welcome on board. I understand how you must be feeling. Thanks for the details provided in your post. 

If your Versa 2 is stuck on the Fitbit logo, please follow the steps below:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Hope that helps. 

[Shaun101010]

Yeah I contacted and what a joke of a response I got.

i was told to resync my Fitbit and to uninstall and reinstall.. the problem is not the sync.  The problem is that it refuses to turn on.  And it seems like I’m not the only person having the issue..

follow up to that was that I should just buy a new one if it won’t turn on and keep going in an endless loop of Fitbit logo.  Why should I pay for another when this is clearly a FITBIT problem.   I don’t think support understands the problem even though I sent them a video of the inability of their product to turn on.

[MikoTa]

It’s completely dead and will not power up at all 😢

[Loski1610]

At least you got a response. I haven't had a response from support. This seems to be an update that "bricked" devices. Fitbit should offer to repair or replace.

It's obvious the scripts (solutions) provided in this thread and forums aren't effective. 

[MikoTa]

I agree because I loved my watch and now it’s dead. I didn’t think it would die this soon. 

[MarreFitbit]

@MikoTa @Loski1610 @Shaun101010 I totally understand where you all are coming from and how you guys must be feeling. If you have exhausted all steps suggested here and from part of our Support Team, my best recommendation is to get back in touch with our team either to discuss in greater detail the outcome of your case or to get more help. 

Nevertheless, as our last resort, I'd suggest trying the following steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove your Versa 2 from your phone's Bluetooth before performing this step): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

If the above doesn't do any change on your watch's behavior, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Shaun101010]

I will reach out again.   My Fitbit will charge and you can’t factory reset a device that won’t turn on. If I could factory reset everything would be perfect.  I simply think no one at Fitbit understands what is happening with us.   It will not turn on and will keep going through an endless cycle of “trying to turn on”.  Very frustrating. 

[texas1199]

I have the same issue.  Went thru all the suggestions to fix it and still nothing.  I even run down the battery on the Versa and hoped it would restart.  All I get is the logo.   So frustrating especially since I use my fitbit to track my health metrics daily, especially my heart rate while I'm going thru chemo.   I hope they figure out a solution soon!

[MikoTa]

Mine started out with the swiping issue. I had finally got it to swipe and
charge but while I was asleep my s/o said it was doing something weird like
blinking a lot. When I got up for work I was surprised to see it working
fine. I wore it to work and by time I got home I noticed the battery was
drained. I put it on the charger and it never came back on.

[RogerB-CP]

Mine is also haveing the same issue - I've tried all the steps above. It started yesterday when I tried to sync the time since I was traveling. It then rebooted and never came back - In a constant boot loop. Can't factory reset, but can charge it, but it is still just rebooting on the charging cradle. Must have been something in the last software update that was done earlier in the week.

[texas1199]

I contacted support and they can’t fix it so they offered 35% discount for a new one.  I’m done with Fitbit.  They don’t last much more than a year.  This is my second Versa and the second one that crashed with no repair.  Very disappointed!   

[MikoTa]

Mine is probably about a year old or a little more too. I thought for sure
it would last a lot longer. Do the discounts apply to the sale prices?

[Mettegrove]

Mine does the same. It seems to have died. Mine is from september 2019. 

[KFergz]

Coincidentally all these issues are happened right when the latest update came out. 

[Shaun101010]

I ended up calling to complain and they don’t know what the issue is.  They said “seems like the software got uninstalled”. Asked them how to reinstall it or replace and they said unfortunately those two options can’t happen.   Crap of a company.  They lost a customer.  Good luck everyone else. 

[texas1199]

they lost a customer with me too!