Versa 2 stuck on Fitbit Logo

[Kjanney]

My versa 2 screen frozen and then just the logo started flashing on the screen.  I have tried to restart it by holding in the button but it doesn't do anything. Sometimes when the logo pops up the screen turns green.  I also got an image of a battery with and ! On it. Can anyone help me figure out what is wrong and how to resolve.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Kjanney. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

If you haven't done so yet, please follow the steps below:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

[Kjanney]

Thank you, I was able to get the clock face back on but now the touch screen doesn't work. I tried restarting again but now the left button doesn't even restart the watch.

[Arysse]

I've been having this same issue since last Tuesday. Everytime I finally get my versa 2 to turn on the screen doesn't work and it dies within 5 minutes. 

[MarreFitbit]

@Kjanney @Arysse I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.