Versa 2 stuck on Fitbit logo and won't charge

[Brenaguir]

Icon flashing and not able to restart. No lights on the back of my versa. It will not charge over 40%. Before all this happened my Fitbit would not sync to my Fitbit app on my phone. . I have tried all steps I have located on the community page. Nothing works. 

please help with these issues

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Brenaguir. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2.

In addition to the steps you've done so far, please try the ones below:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

As for the battery not charging, please see Why isn't my Fitbit device's battery charging?

Hope that helps. 

[Brenaguir]

My Fitbit will not turn on. I discounted for app and tried to add my Fitbit back. It’s not working. All I see on my watch is the Fitbit logo and no lights on the back. Please help.

Sent from my iPhone

[MarreFitbit]

@Brenaguir I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.