Versa 2 stuck on Fitbit logo

[KarinaRain]

I've had mine for just under 3 years, an of late it's been acting up. Right now it's turned itself off, an will only show the Fitbit symbol. An just showed a battery with a ! In the middle of it. An yesterday it kept running threw all the screens as if there was something on it when there wasn't. Any idea what is going on with it :question_mark:🙏🤷

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @KarinaRain. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.
  
  

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having issues with the battery, please see Why isn't my Fitbit device's battery charging?