Versa 2 stuck on Fitbit logo

[eleelezekiel]

Hi, I had Fitbit over a year now.

I had a swim yesterday evening, and after that I realised that my Fitbit was shutdown.

Thinking that it might ran out of battery, so charged it after drying it.

After a little when I checked the Fitbit logo in blinking in loop and never got into the next page.

Tried few things:

• Pressed for about 10 second to restart but no vibration and the loop continues
• Unpaired from Fitbit app, unpaired from phone Bluetooth and uninstalled the app
• Reinstalled the app but unable to pair my versa 2, though followed all the instructions on how to restart a Fitbit versa 2.

Kindly help.

• Thank you in advance!

[MarreFitbit · Accepted solution]

Hi there, @eleelezekiel. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

As our last resort, I'd suggest performing a factory reset by following the steps below (please make sure that your Versa 2 is no longer paired to your phone's Bluetooth before performing this step): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

[eleelezekiel]

Hi @MarreFitbit, thank you for the guideline.

I tried it but there is no vibration and Fitbit logo is appearing every few seconds.

[MarreFitbit]

@eleelezekiel Thanks for following the tips and recommendations I've provided above. 

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!