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Versa 2 stuck on Fitbit logo

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‎12-26-2020 08:39 - last edited on ‎12-27-2020 21:28 by Fitbit Moderator

‎12-26-2020 08:39 - last edited on ‎12-27-2020 21:28 by Fitbit Moderator

Got a versa 2 for Christmas.  It worked perfectly yesterday.  Around two am it stopped syncing, and the logo screen came up.  Now the Bluetooth is not working and it only displays the Fitbit logo.

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎12-27-2020 21:28

‎12-27-2020 21:28

Hello @Bunnygoddess thanks for your post, welcome to the Community Forums.

 

I appreciate all the details that were shared in your post. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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‎12-30-2020 06:21

In response to RicardoFitbit

‎12-30-2020 06:21

Any idea when they will be contacting me?  Right now I don't have a Fitbit I have a paperweight.

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‎01-05-2021 06:44

In response to RicardoFitbit

‎01-05-2021 06:44

Still no contact

 

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‎01-06-2021 16:28

In response to Bunnygoddess

‎01-06-2021 16:28

Hello again @Bunnygoddess, sorry for the delay in responding your post.

 

I'm sorry to know that our Customer Support team haven't contacted you. I've updated the ticket created on your behalf for them to send you information to get you back on track, please periodically check your email inbox and spam folders.

 

Don't hesitate to contact me back if you don't receive information within 3 - 5 business days so I can further investigate. Your understanding and patience are appreciated.

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