Versa 2 stuck on Fitbit logo

[gdolt]

Versa 2 stuck on logo screen

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @gdolt. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. So to better assist you, please confirm that you've tried all the steps listed below:

• Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having issues updating your Fitbit device, see Why can't I update my Fitbit device?

[gdolt]

 Fitbit logoNone of this worked. Still stuck on the start screen 

[SunsetRunner]

I am in the same boat.   Tried all the steps with no change.

[Reikigirl]

Same.  Happeded midday today.  Nothing is working.

[T.I]

Hi, I had this and resolved it by changing the watchface design using the FItbit App. Just choose any........ No idea why it worked but it did.

Hope it helps.

[Reikigirl]

I wish that I had seen this BEFORE I removed my watch from the ap.  Now I can't change the clock face.  So frustrating.

[EstuardoFitbit]

Hi everyone, thanks for the heads up. 

Please note that we are taking your comments into consideration. In order to get you guys back on track as soon as possible, I'd suggest getting in touch with our  Customer Support team, it is the fastest way to get a resolution as suitable as here. For those that haven't made any troubleshooting, please do not unpair your Fitbit device or uninstall the Fitbit app because you might not be able to pair the device again.

[Reikigirl]

This is very unfortunate since that is exactly what I was instructed to do.  So,  what now?