Versa 2 stuck on purple sources output screen

[Aw33376]

My versa 2 is stuck on the purple source output screen. Has anyone else been able to resolve this issue?

Moderator edit: subject for clarity 

[Guy_]

Can you restart it with the button, press and hold the button for upto to 8 seconds and see if it clears it.

If that fails try Fitbit Support. They may be able to help you.

[Davew369]

I had the same problem, and from the number of posts in the Community it is not unique. The side button wouldn't do anything. I read all the posts, tried all of the suggested fixes - including poking a paperclip into a small hole on the back of the watch (ostensibly to reset it) and nothing worked. When I contacted Support they told me to press several buttons that don't exist on the Versa 2, and when I pointed that out they said they couldn't help and offered a 35% discount on a new watch. The Versa 2 was totally unresponsive, other than showing the Source screen when tapped. As a last resort before putting it in the landfill I let the battery run out completely for a few days. When I recharged it the functions were restored and it is still working after a week, so fingers crossed.

[JoannaCR]

Hey!

mine too! It wont restart! 

[JoannaCR]

really? what a shame!

Im from Brazil... bought it when I was in the US and dont have plans to go back there again soon... so, Fitbit Support, you just cant do anything in this case?