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Versa 2 stuck on reboot loop

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‎12-09-2024 09:16 - last edited on ‎12-09-2024 09:18 by Fitbit Moderator

‎12-09-2024 09:16 - last edited on ‎12-09-2024 09:18 by Fitbit Moderator

My versa 2 is stuck in boot loop.  I tried all of the suggestions listed and it still will not turn on. It did not get wet or overheated. 

Moderator Edit: Clarified subject

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‎12-09-2024 09:18

‎12-09-2024 09:18

Hi there, @KatieAH80. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still stuck on the reboot loop. 

I've seen you contacted our Support Team after posting here. If you have any questions or concerns regarding the outcome of your case, my best advice is to keep the conversation directly with them so they can continue assisting you.

Thanks in advance! 

Maria | Community Moderator, Fitbit


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‎12-09-2024 09:21

In response to MarreFitbit

‎12-09-2024 09:21

Hello, I contacted Customer Support earlier this morning and it was listed as "pending"..? But now does not show up on the website that I am able to see. 

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