Versa 2 stuck on sleep mode

[Crose91]

My fitbit Versa 2 is stuck on sleep mode. I did a factory reset but it wouldn't even do that.  It didn't reset to factory settings.  It also says "not enough power" when charging.  I'm so fed up... never buying a fitbit again.  Competitors will definitely get my money now- this device has been nothing but a headache since I bought it

Moderator Edit: Clarified subject.

[RicardoFitbit]

Hi @Crose91, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. To better assist you with this, can you please provide more information and details about the issue you're experiencing? What do you mean when you say that your device is stuck on sleep mode? Also, which steps you took to perform a factory reset? 

Looking forward to your reply. 

[Instabena]

I am also experiencing problems since I tried using sleep mode. Even though I put it off it continues to show in sleep mode and then it switches to my Bitmoji face clock. It goes back and forth. Whenever it detects lotion it shows the sleep mode first, then the bitmoji face clock. I don't know what to do so that it only shows the face clock.

[RicardoFitbit]

Welcome aboard @Instabena, thanks for your post.

I appreciate all the details that were shared in your post, totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know when was the first time you experienced this situation and how many times since then? Can you please try changing your device's clock face following the steps that are specified on: How do I change the clock face on my Fitbit device? and let me know if the issue persists? 

I'll be waiting for your reply. 

[Instabena]

Thank you for your reply!
The issue lasted only for a day and now it has gone back to normal.

Friendly regards/Vänliga 

Moderator Edit: Personal info removed

[RicardoFitbit]

You're welcome @Instabena, your reply is also appreciated.

I'm happy to know that the issue resolved itself. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

[HaleyShumway]

Hi, my Versa 2 is stuck in Sleep mode today. I have Shut it down twice and that didn’t help, I can go to settings but everything is dimmed and when you push on sleep mode NOTHING happens. The only things bright and able to switch are the About, Screen Time Out, Vibrations , Left Button, Alexa. The rest are dimmed out 

[Kellymarie27]

I'm having the same problem today. Were you able to get it out and if so how did you do it?

[Rcindranil]

My Versa 2 also gets stuck on Sleep Mode On daily unless I switch it off manually everyday morning. I have provided my Sleep mode on timer between 11pm and 7pm. I never faced any issues earlier. This is a very recent phenomenon.. I changed my clock face too. But I haven't found any recourse yet.

[Angelica24]

In the home screen scroll down to notifications, then scroll down again select snd the option to the right (looks like a bold = sign) and you will be able to disable sleep mode. It worked for me !

[kkeshner4]

This totally worked for my Versa!  I was going crazy trying to figure it out Lol I had seen that = sign but thought it had something to do with the music Haha.

[LiliyaFitbit]

Welcome to the Fitbit Community, @kkeshner4.

Thank you for joining the thread and sharing that the instructions in this thread helped you resolve the issue. I appreciate your time and feedback and hope you continue enjoying the Fitbit experience. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can find great tips and encouragement from other members.

Keep on visiting the forums!

[Shellzda1]

Thank you! Thank you!! Thank you!!  I was about ready to throw this thing in the trash