Versa 2 stuck on the Fitbit logo and battery draining quckly

[Juls95]

Versa 2 stuck / frozen on Fitbit logo and only holds a charge for a day

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Juls95. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 2 is stuck on the Fitbit logo. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, I recommend trying the following steps:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Regarding the battery short life, I'd suggest following the tips and recommendations provided here Extend your Fitbit device's battery life.

On a side note, please bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning).