help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 stuck on the Fitbit logo

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-26-2025 08:42 - last edited on ‎01-28-2025 05:33 by Fitbit Moderator

‎01-26-2025 08:42 - last edited on ‎01-28-2025 05:33 by Fitbit Moderator

Can't start my fitbit. Stuck on logo with foreign languages.


Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-28-2025 05:38

In response to Guy_

‎01-28-2025 05:38

Hi there, @Johnjohnbug. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 2 is stuck on the Fitbit logo. I understand your concern, we're here to help you. Thanks for your input @Guy_!

If you haven't done so yet, I'd recommend trying the following steps:

  • Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 2 again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎01-27-2025 19:29

‎01-27-2025 19:29

Hi @Johnjohnbug - have you tried setting it up in the Fitbit App again like for a new watch but choose replace?

Author | ch, passion for improvement.

Best Answer
0 Votes

‎01-28-2025 05:38

In response to Guy_

‎01-28-2025 05:38

Hi there, @Johnjohnbug. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 2 is stuck on the Fitbit logo. I understand your concern, we're here to help you. Thanks for your input @Guy_!

If you haven't done so yet, I'd recommend trying the following steps:

  • Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 2 again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes