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Versa 2 swipe function not working

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‎10-03-2019 15:44 - last edited on ‎10-03-2019 20:21 by Fitbit Moderator

‎10-03-2019 15:44 - last edited on ‎10-03-2019 20:21 by Fitbit Moderator

I have had my versa 2 for almost a month now, more recently in the last week I have noticed that I can’t swipe up or down or across. The only way I can fix it is if I restart my Fitbit every time I notice it happen- which has been almost 8 times in the last 24 hours. I have also done a factory reset to try fix it but it hasn’t. Has this happened to anyone else?

 

Moderator edit: updated subject for clarity

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‎10-03-2019 19:41

‎10-03-2019 19:41

Hi @KirstyNZ I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-03-2019 20:27

In response to NellyG

‎10-03-2019 20:27

Hi @KirstyNZ! It's nice to see a new face around. @NellyG, thanks for bringing this thread to my attention.

 

@KirstyNZ, thanks for taking the time to troubleshoot your Versa 2 with some steps, including the restart. I understand how you may be feeling about its behavior and after contacting our Support team I was informed that you already have a case created with them. They'll send you an email with more details shortly so you can receive further assistance. Keep an eye on your inbox.

 

Let me know the outcome! 😉

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